Terms & Conditions

Welcome to Soko. By accessing or using our website, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

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1. General Information

Soko operates this website to provide customers with handcrafted footwear and related products. By using our site, you agree to comply with these Terms & Conditions.

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2. Use of the Website
   •    You agree not to misuse the website or engage in any unlawful activity.
   •    We reserve the right to refuse service to anyone for any reason at any time.

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3. Product Information
   •    We make every effort to display accurate product descriptions, images, colours, and details.
   •    Slight variations may occur due to lighting, screen resolution, or handcrafted nature.
   •    All products are sold subject to availability.

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4. Pricing & Payments
   •    All prices listed on our website are in INR and inclusive of applicable GST 
   •    We reserve the right to change prices at any time without prior notice.
   •    We accept online payments through secure payment gateways.
   •    Order will be considered confirmed only after full payment is received.

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5. Orders & Cancellations
   •    Once an order is placed, it cannot be modified or cancelled after dispatch.
   •    If you need to request a change before dispatch, please contact customer support immediately.
   •    Soko reserves the right to cancel an order in case of payment issues, product unavailability, or suspicious activity.

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6. Shipping & Delivery
   •    We offer pan-India delivery through trusted courier partners.
   •    Delivery timelines may vary by location.
   •    Delays caused by courier or external factors (weather, strikes, etc.) are not our responsibility.
   •    You will receive tracking details once your order is shipped.

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7. Store Credit Terms
   •    Store credit is issued after the return passes quality check.
   •    It is valid for future purchases and cannot be converted to cash.
   •    Credit value does not include original shipping fees.

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8. Intellectual Property
   •    All content on this website (logos, images, designs, text, photography) is the property of Soko.
   •    You may not copy, reproduce, or use any content without written permission.

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9. Privacy Policy
   •    We respect your privacy. Personal information is used only to process orders and improve customer experience.
   •    We do not sell or share your data with third parties except service providers involved in order fulfillment.

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10. Limitation of Liability
   •    Soko is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
   •    Our liability, if any, is limited to the value of the purchase made.

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11. Changes to Terms & Conditions
   •    We may update or modify these Terms at any time.
   •    Continued use of the site means you accept the revised Terms.

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12. Contact Us

For any questions or concerns, reach out to us at:
Email: info.sokosole@gmail.com
WhatsApp/Phone: +91 9701970081
Hours: Monday–Saturday, 10 AM – 6 PM