Return & Refund Policy

At Soko, we want you to love your purchase. If you are not fully satisfied, we offer a flexible return process to ensure you find the perfect pair.

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No Refunds

Please note that we do not offer refunds on any purchases, as every pair is handcrafted in limited quantity. 

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Replacements & Store Credit

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You can request:
   •    A size replacement (for the same product or another style of the same value), or
   •    Store credit (valid for future purchases)

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Return Conditions

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To be eligible for a return, the product must:
   •    Be returned within 7 days of delivery
   •    Be unworn, unused, and in its original condition
   •    Have all tags intact and original packaging
   •    Pass our quality check after it is received

   •    Size Exchange is subject to availability

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Non-Eligible Returns

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We will not accept returns if:
   •    The pair shows signs of wear
   •    Tags or packaging are missing
   •    The return is initiated after 7 days
   •    The product fails the quality check

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Return Process
   1.    Email or WhatsApp our support team with your order number and reason for return.
   2.    Once approved, ship the product back to us using a reliable courier service.
   3.    After inspection, we will issue a replacement or store credit as per your preference.

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Shipping Costs

Shipping charges for returning the product are to be borne by the customer.
Store credit does not include the original shipping fee.